Frequently Asked Questions


Customer Video Library

Customer service can be a challenge when your company is thousands of miles from the customers who call you. Because our Hawaii offices are many time zones away from some of our customers, we have created this FAQ library to assist you in answering some of the most common questions and problems encountered by our customers. 

This library covers a wide range of topics from our photography packages to ordering your images online and more. We hope that you are able to get your questions answered here, if not please contact our office

Hours: Tuesday - Saturday from 9 am to 6pm Hawaiian Standard Time (HST)
Email Contact : Office Manager 
Phone : 808-387-0869 

Answers to Frequently Asked Questions


Who The Heck Is Hawaiianpix Photography?

  • The Short answer is we are Hawaii's Portrait Photographers and have been capturing moments for individuals, couples and families since 1988. Let us turn a moment into a memory for you. Begin Your Portrait Experience HERE


How Do We Schedule An Appointment?​​​​​​

  • Should I, 

  • Hours of Operation 9 am and 6 pm HST Tuesday - Saturday

  • Exceptions to this are certain holidays, if you not catch us, leave a message as all calls are returned in the order they are received and no new calls are accepted until messages have been cleared. 

  • Reservations are made on a first come first serve basis

  • A pre-purchased package is required to make a reservation

  • Most Portraits are scheduled 2-3 weeks or more in advance

    • Can you get a last minute portrait session scheduled, 

    • Yes you can, we occasionally do have openings and cancellations that occur, please call.


Where Does Hawaiianpix Do Their Photography?

  • Hawaiianpix is located on the island of Oahu. While we do travel to other islands occasionally, most of our work is done on the island of Oahu. We work in parks and beaches from Honolulu to Haleiwa and Kailua to Kapolei. Oh, and by the way, we are centrally located in Mililani, Hawaii. Thanks Google Earth for your help.


Available Locations


Package Choices

What is the best package for me?

What Should Or Can I Bring To My Session?

  • What Not To Wear

  • Props To You ....

  • Traditional Hawaiian


What Happens After My Photo Session? 

  • Standard Editing Times

  • Basic Editing, What does that mean?

  • What If I Want To Upgrade my Editing? 

  • Why It Can Take Longer Got See Your Photos


Online Gallery Information Videos

Accessing My Online Gallery

  • If you have trouble accessing your images, check the dates first, most galleries go online 7-21 business days following the session or event. You might be too early. If you are unsure, call our office for assistance

Choosing my favorite photos and registering my account

Online Proofs and Sharing Photos On Social Media


Watermarking, branding of photos by Hawaiianpix and why we do this

How to Use Product Codes To Redeem Your Pre-Purchased Package


  • This same method of product code use can be applied to any special offers you may receive from our company

Re-Ordering Photos From The Website

  • When Should I Re-Order Photos From The Website?

  • What Products Are Available? 

  • What is The Difference Between Pro and Amateur printing?

  • How Are My Photos Delivered? 


What Happens To My Photos When They Go Offline?

  • How Long Will My Gallery Be Online

    • Depending on the service with Hawaiianpix Photography your images will be online for 30-90 days from the date of publication ( which is typically 7-21 days following your session or event ) 

    • What happens to my images after that?

      • All Galleries have the option of being placed into our annual cloud service.

​​​​​​​​​​​​​​What is the Cloud Service And How Does It work?


  • Which Cloud Service Is Best For Me?

    • ​​​​​​​That can really only be answered by you, visit our cloud options page for details HERE​​​​​​​